{"id":1217,"date":"2025-09-02T15:38:07","date_gmt":"2025-09-02T15:38:07","guid":{"rendered":"https:\/\/numa.health\/preguntas-frecuentes\/"},"modified":"2026-03-13T19:37:55","modified_gmt":"2026-03-13T19:37:55","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/numa.health\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-image:url(&quot;https:\/\/numa.health\/wp-content\/uploads\/2025\/09\/fondo-desktop1.png&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-padding-top:40px;--awb-padding-top-small:0px;--awb-bg-size:cover;--awb-border-color:rgba(68,68,68,0);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"font-family:&quot;Recless Light&quot;;font-style:normal;font-weight:400;margin:0;\">Frequently asked questions<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-paragraph\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:30px;\"><p class=\"fusion-title-heading title-heading-center title-heading-tag\" style=\"font-family:&quot;Recless Light&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;\">Preguntas Frecuentes<\/p><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-transition:filter 150ms ease, transform 150ms ease, background-color 150ms ease, border-color 150ms ease;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:#000000;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:1px;--awb-border-style:solid;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.208%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:2.208%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian toggles-mover\" style=\"--awb-padding-bottom:15px;--awb-border-size:1px;--awb-icon-size:26px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:rgba(86,86,86,0);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#daff80;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:#234249;--awb-toggle-hover-accent-color:#000000;--awb-title-font-family:&quot;Reckless Regular&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:20px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:1.2;--awb-content-font-family:&quot;ABC Diatype Regular&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-1217-1\"><div class=\"fusion-panel panel-default panel-35920999e71ed33f4 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_35920999e71ed33f4\"><a aria-expanded=\"false\" aria-controls=\"35920999e71ed33f4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#35920999e71ed33f4\" href=\"#35920999e71ed33f4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">1. Do I need an appointment to be seen?<\/span><\/a><\/h2><\/div><div id=\"35920999e71ed33f4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_35920999e71ed33f4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">We recommend scheduling an appointment to ensure you get the time slot that suits you best. However, if you feel unwell or need attention without having scheduled an appointment, we will also try to see you, depending on availability at the time.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b6c4f10e9fb7d8c3b fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_b6c4f10e9fb7d8c3b\"><a aria-expanded=\"false\" aria-controls=\"b6c4f10e9fb7d8c3b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#b6c4f10e9fb7d8c3b\" href=\"#b6c4f10e9fb7d8c3b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2. Do you treat emergencies?<\/span><\/a><\/h2><\/div><div id=\"b6c4f10e9fb7d8c3b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b6c4f10e9fb7d8c3b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">At Numa, we do not treat life-threatening emergencies. If you experience symptoms such as severe chest pain, intense difficulty breathing, loss of consciousness, or heavy bleeding, please go immediately to the nearest emergency room or call the emergency number 123.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c9d8ee837a344784d fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_c9d8ee837a344784d\"><a aria-expanded=\"false\" aria-controls=\"c9d8ee837a344784d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#c9d8ee837a344784d\" href=\"#c9d8ee837a344784d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">3. What are your hours of operation?<\/span><\/a><\/h2><\/div><div id=\"c9d8ee837a344784d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c9d8ee837a344784d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">We want to be available when you need us most:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Monday to Friday:<\/strong> 8:00 a.m. to 5:00 p.m.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Saturdays:<\/strong> 8:00 a.m. to 1:00 p.m.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c8471d033f5d6f694 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_c8471d033f5d6f694\"><a aria-expanded=\"false\" aria-controls=\"c8471d033f5d6f694\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#c8471d033f5d6f694\" href=\"#c8471d033f5d6f694\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">4. How can I schedule an appointment?<\/span><\/a><\/h2><\/div><div id=\"c8471d033f5d6f694\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c8471d033f5d6f694\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">It&#8217;s very simple: you can do it on our website, by calling us, or by messaging us on our official WhatsApp account. We are always ready to help you find the best appointment time.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b9ffed64327987d8a fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_b9ffed64327987d8a\"><a aria-expanded=\"false\" aria-controls=\"b9ffed64327987d8a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#b9ffed64327987d8a\" href=\"#b9ffed64327987d8a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">5. What are the payment methods?<\/span><\/a><\/h2><\/div><div id=\"b9ffed64327987d8a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b9ffed64327987d8a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">We accept cash, transfers, debit, and credit cards. You can also pay online from our website.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6e3021c58c6f1ff5e fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_6e3021c58c6f1ff5e\"><a aria-expanded=\"false\" aria-controls=\"6e3021c58c6f1ff5e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#6e3021c58c6f1ff5e\" href=\"#6e3021c58c6f1ff5e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">6. Should I bring anything to my medical appointment?<\/span><\/a><\/h2><\/div><div id=\"6e3021c58c6f1ff5e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6e3021c58c6f1ff5e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">Bring your ID, recent test results, and a list of the medications you are taking. This will help us provide you with more accurate care.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0a018c58a12c71544 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_0a018c58a12c71544\"><a aria-expanded=\"false\" aria-controls=\"0a018c58a12c71544\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-1\" data-target=\"#0a018c58a12c71544\" href=\"#0a018c58a12c71544\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">7. Do I need to bring the prescription for medication?<\/span><\/a><\/h2><\/div><div id=\"0a018c58a12c71544\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0a018c58a12c71544\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">If a doctor outside of our practice prescribed the medication, yes, we require you to bring the prescription.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the medication was prescribed by one of our doctors at Numa, you don&#8217;t need to bring anything else, as we already have your prescription on file in your Numa medical record.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:-6%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:#000000;--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:1px;--awb-border-style:solid;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian toggles-mover\" style=\"--awb-padding-bottom:15px;--awb-border-size:1px;--awb-icon-size:26px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:rgba(86,86,86,0);--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:#daff80;--awb-title-color:var(--awb-color8);--awb-content-color:var(--awb-color8);--awb-icon-box-color:#234249;--awb-toggle-hover-accent-color:#000000;--awb-title-font-family:&quot;Reckless Regular&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:20px;--awb-title-letter-spacing:var(--awb-typography1-letter-spacing);--awb-title-line-height:1.2;--awb-content-font-family:&quot;ABC Diatype Regular&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-1217-2\"><div class=\"fusion-panel panel-default panel-b1c12c3f96dd2d933 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_b1c12c3f96dd2d933\"><a aria-expanded=\"false\" aria-controls=\"b1c12c3f96dd2d933\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-2\" data-target=\"#b1c12c3f96dd2d933\" href=\"#b1c12c3f96dd2d933\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">8. What should I keep in mind before a laboratory test?<\/span><\/a><\/h2><\/div><div id=\"b1c12c3f96dd2d933\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b1c12c3f96dd2d933\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">If an outside doctor has ordered the test, please confirm with us whether fasting or any other special preparation is required.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If our doctors request the test, we will explain everything to you, and you do not need to bring the physical order: it will already be recorded in your medical history with us.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c33a6dbc276c894de fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_c33a6dbc276c894de\"><a aria-expanded=\"false\" aria-controls=\"c33a6dbc276c894de\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-2\" data-target=\"#c33a6dbc276c894de\" href=\"#c33a6dbc276c894de\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">9. Do treatments such as acupuncture, neural therapy, or cupping require prior assessment?<\/span><\/a><\/h2><\/div><div id=\"c33a6dbc276c894de\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c33a6dbc276c894de\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">Yes. We always perform an initial assessment to ensure that each treatment is safe, appropriate, and tailored to your needs.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-bb27382fe84e7a9ed fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_bb27382fe84e7a9ed\"><a aria-expanded=\"false\" aria-controls=\"bb27382fe84e7a9ed\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-2\" data-target=\"#bb27382fe84e7a9ed\" href=\"#bb27382fe84e7a9ed\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">10. What if I need to cancel or reschedule my appointment?<\/span><\/a><\/h2><\/div><div id=\"bb27382fe84e7a9ed\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bb27382fe84e7a9ed\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">We understand that plans can change. You can cancel or reschedule your appointment at no cost if you give us at least 24 hours&#8217; notice.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-080d6fdc2a092e40f fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_080d6fdc2a092e40f\"><a aria-expanded=\"false\" aria-controls=\"080d6fdc2a092e40f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-2\" data-target=\"#080d6fdc2a092e40f\" href=\"#080d6fdc2a092e40f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">11. How do you handle my personal and medical information?<\/span><\/a><\/h2><\/div><div id=\"080d6fdc2a092e40f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_080d6fdc2a092e40f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><em><span style=\"font-weight: 400;\">At Numa, your information is yours, and we treat it with the utmost respect. We comply with the Colombian Constitution, Law 1581 of 2012, Resolution 1995 of 1999, and other data protection regulations. This ensures that your data and medical history are strictly confidential, protected by robust security measures, and used solely for your healthcare purposes.<\/span><\/em><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-845c1e16689ecd6d2 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_845c1e16689ecd6d2\"><a aria-expanded=\"false\" aria-controls=\"845c1e16689ecd6d2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-2\" data-target=\"#845c1e16689ecd6d2\" href=\"#845c1e16689ecd6d2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">12. Do you cater to children?<\/span><\/a><\/h2><\/div><div id=\"845c1e16689ecd6d2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_845c1e16689ecd6d2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">Yes, with all the love and care they need. Some services are available for children, and a responsible adult must always accompany them.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c1af8319e181ff124 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h2 class=\"panel-title toggle\" id=\"toggle_c1af8319e181ff124\"><a aria-expanded=\"false\" aria-controls=\"c1af8319e181ff124\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1217-2\" data-target=\"#c1af8319e181ff124\" href=\"#c1af8319e181ff124\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-circle-notch fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-circle fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">13. Can I receive multiple services on the same day?<\/span><\/a><\/h2><\/div><div id=\"c1af8319e181ff124\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c1af8319e181ff124\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"font-weight: 400;\">Of course. If our medical team considers it safe and beneficial, we can arrange your schedule to maximize the benefits of your visit.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1217","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.7.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Frequently asked questionsPreguntas Frecuentes1. 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